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Grow your career as we grow. Join the team that's changing IT services
At Claritysoft, we don’t just say “We put our people first”—we live by it. Our team’s well-being, work/life balance, and professional growth are at the heart of everything we do. By prioritizing our people, we ensure success for both our employees and our clients. When our team thrives, so do the results we deliver.
Claritysoft is a place to grow
Claritysoft is expanding rapidly across the nation, both through organic growth and by partnering with like-minded CRM providers. We’re building a national network dedicated to delivering top-tier service to our clients.
Despite our growth, we maintain a close-knit environment. You’ll work in smaller, dynamic teams, making a meaningful impact for our clients and our company every day. If you’re ready to advance your career, Claritysoft has a place for you.
Best-in-class benefits
Two weeks paid vacation
Our base for all employees, + another week at year five and ten with Integris.
Sales referral program
For all employees, not just sales. Up to a free company Tesla. Yes, for real.
Competitive insurance
Including vision and dental, disability, and life insurance options.
Training & education
Internships, reimbursement for certs, a leadership training track, and more.
Fun events
Happy hours, get-togethers, and other fun events with the team.
Performance bonuses
Company wide. Do great work, be rewarded for it—it’s that simple.
Open Position
Support Services Specialist
Summary
The Support Services Specialist’s primary role is to improve the user experience and actively resolve end user support requests. In addition, this position is also responsible for providing front-line technical support including but not limited to installation, troubleshooting, diagnosis of Claritysoft software and products. Problem resolution may involve the use of diagnostics, screen shares, and extensive interaction with clients as well as the development team.Essential Functions
- Improve user experience by providing front-line support resolution for Claritysoft products.
- Field incoming help requests from end users in a courteous manner.
- Build rapport and elicit problem details from customer to production and development team(s).
- Document all pertinent end user identification information required for tracking in ticketing system.
- Perform software installation and upgrades.
- Record, track, and document the help desk request problem solving process, including all successful and unsuccessful actions taken and decisions made through the final resolution.
- Perform post-resolution follow-ups to support requests.
- Test fixes to ensure problem has been adequately resolved.
- Generate customer education resources and materials including but not limited to video tutorials and documentation.
- Perform related duties consistent with the scope and intent of the position.
Required Skills
- Customer/Client Focus
- Excellent Communication Skills
- Desire to Learn and Succeed
- Highly Self Motivated and Directed
- Proven Analytical and Problem Solving Abilities
- Robust Interpersonal Skills
- Ability to Effectively Prioritize and Execute Tasks in a High-Pressure Environment
- Ability to Work with People of Varied Technical Backgrounds and Management Levels
- Ability to Present Ideas in User-Friendly Language
Supervisory Responsibility
This position has no supervisory responsibilities.Position Type/Expected Hours of Work
This is a full-time position which may require occasional weekend and/or evening hours as job duties demand.Travel
Some travel may be required.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees are expected to conduct themselves in accordance with polices set forth within the Claritysoft Employee Handbook.
Account Executive
Summary
The Account Executive plays an important role in Claritysoft’s success. As such, the Account Executive is responsible for selling Claritysoft products and services while managing all assigned accounts to ensure the highest level of customer satisfaction.Essential Functions
- Engage with prospect organizations to position Claritysoft solutions through consultative selling.
- Establish professional relationships to turn prospects into customers and customers into advocates.
- Create and maintain a sales pipeline to hit and surpass goals.
- Contact new leads in a timely manner and with a sense of urgency.
- Acquire new leads through trade shows, networking events, and relationships.
- Meet or exceed any assigned sales quota.
- Expand the Claritysoft footprint within existing customer-base.
- Maintain professional and accurate records within Claritysoft CRM.
- Submit all required documents related to each sale.
- Perform related duties consistent with the scope and intent of the position.
Required Skills
- Customer/Client Focus
- Problem Solving/Analysis
- Excellent Communication Skills
- Robust Interpersonal Skills
- Competitive and Results Driven
- Desire to Learn and Succeed
- Ability to Work Independently
- Technical Capacity
- Time Management
- Financial Management
