Accelerate responsiveness and customers will love you.
Clarity Help Desk is a simple to use system designed to efficiently track service tickets, customer engagement, & solve customer issues. Connect the dots – Service & CRM.
Clarity Help Desk allows your team to centralize all customer support interactions which leads to seamless communication between your team and clients. Use activity history, purchase history, and past tickets to help guide the conversation and provide the best support possible.
Prioritize, categorize, & assign your tickets to the right team members at the right time. Be productive and manage customer interactions.
Increase agent productivity by allowing them to focus less on learning the product and more on the customer experience.
Stay informed. Follow important tickets to receive updates throughout the support process.
Clarity Help Desk is designed to be flexible. Configure the system to meet the specific requirements of your organization. Customize screens for different support teams and tailor workflows to improve user efficiency.
Create web forms which allow your customer base to easily and quickly submit tickets directly from your website.
Associate tickets to issues, then automatically resolve the tickets when the larger issue is resolved. Simplify problems, reduce effort.
Build custom reports and dashboards to better understand you're customers, team, and performance. Establish a clear picture of how your doing and where to improve.