CLARITY

HELP DESK

Accelerate responsiveness and customers will love you.

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Take care of your customers

Clarity Help Desk is a simple to use system designed to efficiently track service tickets, customer engagement, & solve customer issues. Connect the dots – Service & CRM.

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Everything at your finger tips

Clarity Help Desk allows your team to centralize all customer support interactions which leads to seamless communication between your team and clients. Use activity history, purchase history, and past tickets to help guide the conversation and provide the best support possible.

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AUTOMATE Ticket Routing

Prioritize, categorize, & assign your tickets to the right team members at the right time. Be productive and manage customer interactions.

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A USER FRIENDLY AND INTUITIVE DESIGN

Increase agent productivity by allowing them to focus less on learning the product and more on the customer experience.

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COMMUNICATE WITH YOUR CUSTOMERS

Automatically notify your customers and team with personalized updates based on changes to ticket status. Reduce redundant tasks, improve communication.

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FOLLOW TICKETS

Stay informed. Follow important tickets to receive updates throughout the support process.

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CUSTOMIZE THE EXPERIENCE

Clarity Help Desk is designed to be flexible. Configure the system to meet the specific requirements of your organization. Customize screens for different support teams and tailor workflows to improve user efficiency.

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TICKET WEB FORMS

Create web forms which allow your customer base to easily and quickly submit tickets directly from your website.

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ISSUE TRACKING & MANAGEMENT

Associate tickets to issues, then automatically resolve the tickets when the larger issue is resolved. Simplify problems, reduce effort.

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GAIN INSIGHTS ON YOUR TEAM

Build custom reports and dashboards to better understand you're customers, team, and performance. Establish a clear picture of how your doing and where to improve.

Clarity Service Pricing

Extend Clarity Sales With Customer Service Automation

Clarity Service

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