Shocking Statistics About Customer Loyalty
Is Customer Retention Really That Important? (Hint: Yes.) Seven surprising customer retention statistics show us why. Higher Customer Retention = Increased Profitability Earl Sasser of
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Customer Experience
Create An Outstanding B2B Customer Journey Map
“You’ve got to start with the customer experience and work back toward technology—not the other way around,” said Steve Jobs. Building a company that
Why Customer Service is Everyone’s Job
4 Lessons from Disney Last year, Disney Parks, Experiences and Products reported approximately $32.5B in revenue and about $9.0B in operating income. They don’t have
Gamification to Boost Customer Engagement
TL;DR: Gamification Increases User and Customer Engagement Gamification applies game mechanics like points, badges, leaderboards, and feedback loops to non game experiences.When used correctly, it
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