Claritysoft Blog
Our official blog with news, technology advice, and business culture.
Top CRM Trends That Will Transform Customer Support in 2026
Customer support is no longer just reactive ticket handling. In 2026, it’s becoming proactive, predictive, and highly personalised — all powered by smarter CRM systems. If
Top 3 CRM Benefits Every Small Business Overlooks (But Shouldn’t)
For small businesses, growth often depends on how well you manage customers, leads, and day-to-day communication. CRM (customer relationship management) systems help organize information, improve follow-up
Steps to Writing Phenomenal Customer Emails for Email Blasts & More
One-hundred billion emails are sent every day. Yes, that’s 100 billion, with a B. With all that noise, it’s no wonder that analysts estimate only 16-24%
What Does CRM Stand For? A Beginner’s Guide
CRM stands for Customer Relationship Management. Explore what CRM is, how it differs from contact management, modern features like AI and omnichannel, and what CRM systems can—and can’t—do.
Questions To Ask Before Buying CRM What You REALLY Need to Know
Questions to Ask Before Buying (or Switching to) a New CRM System Analysts estimate somewhere between 30 – 65% of CRM projects fail for a number
Ways to Say Thank You & Build Customer Relationships
Good customer relationship management is built on appreciation. Show your gratitude with these twists on classic ideas. As the old proverb states, “Give thanks a little
Avoid The Year-End Slump – How to Increase Sales In December
In 2025, year-end revenue opportunities aren’t just for retail brands running holiday promotions. Even if you’re not in the retail industry, the end of the year