Customer support is no longer just reactive ticket handling. In 2026, it’s becoming proactive, predictive, and highly personalised — all powered by smarter CRM systems.
As we look toward 2026, the CRM landscape is set to evolve dramatically. Businesses are adopting artificial intelligence, advanced automation, and hyper-personalization to meet customer
As we step into 2026, CRM and email marketing are no longer about sending campaigns on a schedule. They’re becoming systems that anticipate user needs,